Breaking down is stressful for any driver—but when you rely on a Wheelchair Accessible Vehicle (WAV), the situation can feel even more urgent and overwhelming. Last week we had our first ever break down with me inside the vehicle, we had no idea what to do but luckily we were right by an SOS phone box so my mum rang that. They reassured us that we were all safe and that were on camera. They then went on to explaining how we needed to ring the RAC so that they can transfer our WAV on a flatbed. But it took them 3 hours to arrive and by that time I was absolutely exhausted. My back killed and I just wated to get home. Whether you’re traveling independently or with a passenger, knowing what to do ahead of time can make all the difference. Here’s a practical guide to help you stay safe, calm, and in control if your WAV breaks down.
1. Stay Calm and Assess the Situation
The first and most important step is to stay calm. Panicking can make it harder to think clearly and take the right actions.
- Safely pull over if the vehicle is still moving
- Turn on your hazard lights immediately
- Take a moment to assess what’s wrong (strange noise, warning lights, loss of power, etc.)
If you’re on a busy road, your priority is getting to a safe location—even if it means rolling slowly to a nearby lay-by or side street.
2. Ensure Everyone’s Safety
If you have a wheelchair user in the vehicle:
- Keep them safely secured inside if it’s dangerous to exit
- Only attempt to unload the wheelchair if you are in a safe, stable location
- Use reflective warning triangles if you have them
If you’re on a motorway or high-speed road, it’s usually safer to stay inside the vehicle with seatbelts fastened unless instructed otherwise by emergency services.
3. Call for Assistance
Having breakdown cover specifically suited for WAVs is essential. When calling for help:
- Clearly state that your vehicle is wheelchair accessible
- Mention if a wheelchair user is inside and whether they can transfer
- Provide your exact location (use GPS if possible)
Specialist recovery may be required if your vehicle has ramps, lifts, or securement systems.
4. Use Backup Plans for Mobility
If your WAV is out of action, think about alternative transport options:
- Accessible taxis or community transport services
- Friends or family with suitable vehicles
- Local disability transport schemes
It’s helpful to keep a list of accessible transport providers saved in your phone for emergencies.
5. Keep an Emergency Kit in Your WAV
Preparation can significantly reduce stress during a breakdown. Consider keeping:
- A fully charged mobile phone and power bank
- Emergency contact list
- Basic first aid kit
- Blanket and water
- Any essential medications
- A flashlight
For WAV users, also include any spare straps or securement equipment if applicable.
6. Know Your Vehicle’s Accessibility Features
Understanding how your ramp, lift, and restraints work (including manual overrides) can be crucial during a breakdown.
- Learn how to operate ramps/lifts manually if power fails
- Regularly check equipment for wear and tear
- Keep the user manual accessible
This knowledge can help you safely exit or assist others if needed.
7. Prevent Future Breakdowns
While not all breakdowns are avoidable, regular maintenance reduces risk:
- Schedule routine servicing
- Check tyres, battery, and fluid levels
- Inspect ramps and lifts frequently
- Address warning lights immediately
A well-maintained WAV is not just more reliable—it’s safer for everyone on board.
Final Thoughts
A breakdown in a Wheelchair Accessible Vehicle can be challenging, but being prepared makes it manageable. Focus on safety first, communicate clearly when calling for help, and always have a backup plan.
With the right preparation and mindset, you can handle unexpected situations with confidence—and get back on the road as quickly as possible.
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